At VISTA THRIVE SDN. BHD., we are committed to providing quality coffee, tea, beverages and grocery products.
Return requests must be submitted within 30 days of receiving the order. Products must remain unused, unopened, properly sealed and in their original packaging with valid proof of purchase.
Customers may request a return, refund or exchange if the wrong product was delivered, an item is missing, or the product arrived damaged, unsealed, expired or materially different from its online description.
For health and hygiene reasons, opened or partially consumed food and beverage products are not returnable. A customer’s personal dislike of a product’s taste, smell, sweetness or texture is not considered a defect. Products damaged through improper handling or storage are also not eligible for return.
To submit a request, contact Us with Your order number, a description of the issue, clear photographs and an unboxing video where available. Approved refunds will be issued through the original payment method within approximately 7–14 business days.
Cancellation Policy
Orders may be cancelled within 12 hours of purchase, provided that they have not been processed, packed or dispatched. Once preparation or delivery has started, cancellation is no longer available.
Governing Law
This Policy is governed by the laws of Malaysia.
Contact Us
VISTA THRIVE SDN. BHD.
Registration No.: 202401043722 (1589568-U)
Email: vista_thrive@outlook.com
Telephone: +60 17-274 3512
Address: No. 11, Lorong 7D, Bekas Tapak Maha, Taman Dato’ Harun, 46000 Petaling Jaya, Selangor, Malaysia.